Terms and Conditions

The client may book the tour organized by Flarent d.o.o. in our tourist agency, by telephone, fax, or other means of remote communication, or with other authorized agents.

• cash or credit card for domestic payments – bank payment slip, e-banking 

• bank transfer from abroad

• online web shop via Teya (Borgun)

• Payment of the entire amount for excursions and transfers bought in the agency, through authorized agents, representatives of Flarent d.o.o., or online. 

• When Clients makes reservation for private tour/tailor made tour/boat rental, Client pays 100% of total price. 

  IMPORTANT:

  Be advised that this quotation is based on current currency exchange rates and may change due to rate fluctuation. Depending on the prevailing exchange rate at the time of final payment, the price may increase or decrease accordingly. This is a quotation only and all services are subject to availability.

The client has the right to cancel the tour. If the client cancels a reservation/service purchased within 24 hours before the start of the tour, he/she is not entitled to a refund of the money paid for the tour.

If the client does not appear on the departure day of the tour (which had previously paid entirely), and did not announce the arrival (within 24 hours before departure), he / she is not entitled to a refund for the tour.

Flarent d.o.o. reserves the right to change the route due to unfavorable sea conditions or any weather conditions that could endanger passengers. The final decision is made by the captain/skipper for the benefit of all passengers.

Flarent d.o.o. sends a voucher to the client by e-mail upon receipt of booking or after purchasing services online. The client is required to present the received voucher in print or electronic form before using the reserved service.

When purchasing at the point of sale, the client is required to take a bill, which serves as a valid document for the tour.

Services contained in the order mentioned on the voucher may be implemented as follows:

– Voucher serves as confirmation and purchase ticket for selected tour, transfer, or any of the products referred to by the agency.

– Client gives a voucher to the agency representative upon arrival at the place of boarding for the transfer, tour, or some of the products referred to the agency. A voucher can be used only once.

– Re-issuing vouchers in case of any loss shall be carried out in accordance with Terms and Conditions on the guest’s request. In that case, the client contacts Flarent d.o.o. to request reissuance of the voucher.

Client can make a payment for an online reservation with credit and/or debit cards: MasterCard®, Maestro®, Visa®, American Express®, Diners®. Flarent d.o.o. charges the client’s card immediately upon completion of the transaction.

Flarent d.o.o. is the owner of the computer reservation system in real-time/online booking, through which it allows users of those websites direct access to sales channels, transfers, excursions, and other services offering various tourism products/services.

You can find general tourist information on tour providers/tourist services and the associated services/products, and carry out contracting and purchasing of products/services on our website. Flarent d.o.o. is obliged to take all measures to accurately correct and provide quality information to its clients. All the information, data, and images related to a particular service/product, Flarent d.o.o. collects from service providers and assumes no responsibility for errors and/or omissions in this or any other part of the website.

By confirming the reservation, the client confirms that he has read, understood, and accepted the Terms and Conditions of Flarent d.o.o.

The client has the right to complain about the unfulfilled contractual services. He is required to file a written complaint with the Agency within 7 days of the tour. Complaints filed after seven days have elapsed will not be taken into consideration. We emphasize that it is in the interest of passengers to act in good faith and express their desire to resolve the complaint during the tour, and to submit their written complaint to the service provider on the spot, who requested written confirmation that the complaint was received. The agency shall make a written decision on the complaint within 14 days of receipt, and the manner in which the complaint was received (e-mail, mail, or hand delivery will be answered by written mail with return receipt. In the case of Agency failure to meet the program or part of the service, the client is entitled to compensation in the amount of the actual value of the unused services and can not include services already provided, or the total amount of services/ products.

Flarent d.o.o. undertakes to take care of providing services and the selection of service providers in accordance with the best business practices, and to take care of the client’s rights and interests in compliance with the best tourism practices. Flarent d.o.o. undertakes to provide the client with all the contracted services for a particular package, and to provide answers in case of possible failure to perform services or a part of services. Flarent d.o.o. shall fulfill all the obligations stated in its programs fully and as described, except in the event of Force Majeure or changed circumstances. In such cases, Flarent d.o.o. shall offer a substitute solution if possible. Flarent d.o.o. is not obliged to provide services beyond these Terms and Conditions.

Client undertakes to personally meet the conditions anticipated by the Republic of Croatia’s regulations and the country through which or to which they travel, and to observe the house rules in hotels and other facilities, to cooperate with the representative of the organizer and with service providers. Client is personally responsible for any damages caused, particularly for the damages that are the result of failure to observe the contract and these Terms and Conditions. Client shall cover the incurred damages immediately at the hotel reception desk or at another place stipulated by the physical or legal entity that suffered the damages.